Cancellation / Refund Policy
Our cancellation, rescheduling, and refund policies for first aid training courses.
Royal First Aid is proud to offer the most flexible cancellation policy in the city.
Student Cancellations
48+ Hours Before Course
Full refund or free transfer to another course date
24-48 Hours Before Course
50% refund or 35$ administrative fee to reschedule
Less Than 24 Hours
No refund, but may transfer for a $35 administrative fee
Rescheduling Options
Missed Class or Same Day Cancellations: We do not reschedule or refund for cancellations made the same day as your training so please plan accordingly!
Rescheduling: Rescheduling within 48 hours of a course incurs a 35$ administrative fee.
Course Availability: Rescheduling is subject to space availability in other courses.
Expiration: Any course credits must be used within 12 months of original registration date.
Company-Initiated Cancellations
Weather/Emergency: Courses may be cancelled due to severe weather or emergency situations.
Full Refund: All company-initiated cancellations result in full refunds or free transfers.
Group & Corporate Bookings
Group Cancellations: Groups of 6+ participants have different cancellation terms outlined in their contract.
Corporate Training: On-site corporate training has specific cancellation terms based on the training agreement.
Partial Cancellations: Individual cancellations from group bookings follow standard individual policies.
How to Cancel or Reschedule
You can reach out to us via our contact form, email, or phone to cancel / reschedule your training!
Required Information: Include your name, course date, and registration confirmation number. If rescheduling please include the day you'd like to be rescheduled to according to our course schedule.
Contact us to reschedule your training!Refund Processing
Processing Time: Refunds are processed within 5-7 business days
Method: Refunds are issued to the original payment method
Confirmation: You will receive email confirmation when refund is processed
Questions: Contact us at contact@royalfirstaid.ca