Privacy Policy

We collect information you provide directly to us, such as when you:

• Register for training courses
• Contact us for information
• Subscribe to our newsletter
• Complete feedback forms
• Apply for employment

This may include your name, email address, phone number, address, emergency contact information, medical conditions relevant to training, and payment information.

We use the information we collect to:

• Provide and deliver training services
• Process registrations and payments
• Issue certifications and maintain training records
• Communicate with you about courses and services
• Send important updates and safety information
• Improve our training programs
• Comply with legal and regulatory requirements

We may share your information with:

• Canadian Red Cross and Heart & Stroke Foundation of Canada: For certification verification and record keeping
• Employers: When training is employer-sponsored, we may share completion status
• Regulatory bodies: As required by law for workplace safety compliance
• Service providers: Third parties who assist with payment processing, email delivery, and website hosting

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We implement appropriate security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure servers and databases
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Staff training on privacy and security practices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Request a copy of your training records

To exercise these rights, please contact us using the information provided below.